Frequently Asked Question

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General Questions

What types of products do you offer? Expand

We offer a wide range of cosmetics, including skincare, hair care, and beauty products designed to suit various skin types, concerns, and needs.

Are your products natural? Expand

Most of our products are natural. Please check the product description for specific details about ingredients.

How do I choose the right product for my skin type? Expand

You can use our Skin Type Guide or take our online quiz to find the best products for your unique skin concerns and needs.

Shipping & Delivery

Where do you ship? Expand

We currently ship in UAE only.

How long does shipping take? Expand

Standard shipping typically takes 2-5 business days.

How can I track my order? Expand

Once your order is shipped, you’ll receive a confirmation message and the shipment company details.

Orders & Returns

Can I modify or cancel my order after placing it? Expand

Orders can be modified or cancelled within 2 hours of placement. Contact our customer support team at infor@nyssa.ae as soon as possible.

What is your return policy? Expand

We offer a 7-day return policy for unopened and unused products. Visit our Returns & Refunds page for more information.

What should I do if I receive a damaged or incorrect product? Expand

Please contact us within 7 days of receiving your order with your order number and photos of the damaged or incorrect item. We’ll make it right!

Product Ingredients & Safety

Are your products safe for sensitive skin? Expand

All our products are formulated for sensitive skin, but we recommend conducting a patch test before use to ensure compatibility.

Where can I find a full list of ingredients for each product? Expand

You can find the ingredient list on each product’s detail page under the “Ingredients” section.

Promotions & Discounts

Do you offer discounts for first-time customers? Expand

Yes! Sign up for our newsletter and get 10% off your first order.

Do you have a loyalty or rewards program? Expand

Yes, join our rewards program to earn points on every purchase and redeem them for discounts. Learn more here.

Contact Us

How can I contact your customer service team? Expand

You can reach us at info@nyssa.ae or call us at +971501444351. Our customer service hours are available from 10 AM to 10PM.