Frequently Asked Question Home > General Questions What types of products do you offer? Expand We offer a wide range of cosmetics, including skincare, hair care, and beauty products designed to suit various skin types, concerns, and needs. Are your products natural? Expand Most of our products are natural. Please check the product description for specific details about ingredients. How do I choose the right product for my skin type? Expand You can use our Skin Type Guide or take our online quiz to find the best products for your unique skin concerns and needs. Shipping & Delivery Where do you ship? Expand We currently ship in UAE only. How long does shipping take? Expand Standard shipping typically takes 2-5 business days. How can I track my order? Expand Once your order is shipped, you’ll receive a confirmation message and the shipment company details. Orders & Returns Can I modify or cancel my order after placing it? Expand Orders can be modified or cancelled within 2 hours of placement. Contact our customer support team at infor@nyssa.ae as soon as possible. What is your return policy? Expand We offer a 7-day return policy for unopened and unused products. Visit our Returns & Refunds page for more information. What should I do if I receive a damaged or incorrect product? Expand Please contact us within 7 days of receiving your order with your order number and photos of the damaged or incorrect item. We’ll make it right! Product Ingredients & Safety Are your products safe for sensitive skin? Expand All our products are formulated for sensitive skin, but we recommend conducting a patch test before use to ensure compatibility. Where can I find a full list of ingredients for each product? Expand You can find the ingredient list on each product’s detail page under the “Ingredients” section. Promotions & Discounts Do you offer discounts for first-time customers? Expand Yes! Sign up for our newsletter and get 10% off your first order. Do you have a loyalty or rewards program? Expand Yes, join our rewards program to earn points on every purchase and redeem them for discounts. Learn more here. Contact Us How can I contact your customer service team? Expand You can reach us at info@nyssa.ae or call us at +971501444351. Our customer service hours are available from 10 AM to 10PM.
